Support

Stuck, found a bug, or have a question about your account? Email us and a real person will get back to you, normally within two business days.

Help us help you faster

• The email address on your Reqzi Go account
• What you were trying to do, and what happened instead
• Screenshots if you have them, and your device model

Report content or a resident

Messages, house chat and the resident community are private to one workspace, and there is no tolerance for objectionable content or abusive behaviour. Every message and giveaway post a resident authors has a Report action in the app, and you can block another resident at any time from the Profile tab, then Blocked residents, and their messages and posts disappear straight away. Reports notify the landlord or agent who runs the workspace and are copied to Reqzi. For anything urgent, or if reporting in the app is not possible, email hello@reqzi.com. We aim to review reported content within 24 hours; content that breaks the rules is removed and the accounts of people who post it can be suspended.

Delete your account

You can delete your Reqzi Go account and its data yourself in the app. Landlords and agents: open the Profile tab, then Settings, and use Delete account at the bottom. Tenants: Delete account is at the bottom of the Profile tab. If you no longer have the app installed, email hello@reqzi.com from your account email address and we will delete it for you. Deletion removes your personal data after a short grace period, except records we must keep by law, as set out in the Privacy Policy.

Your data

How we handle data is covered in the Privacy Policy, and the rules of the service live in the Terms of Service. You can delete your account at any time in the app under Settings.